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The Last-Mile problem which occurs when products are being delivered to customers is something that logistics managers know too well. It also directly affects the delivery process for customers. One of the solutions that help in dealing with the last mile problem is Last-Mile Delivery software. The article will discuss some of the features that delivery software should have.

The Last-Mile Delivery process is an essential aspect as it is the final step in the delivery process, and it is where the business can make an impression on the customer. If the company wants to ensure that it boosts customer loyalty and reduces manual dependencies while optimizing operational costs, it must invest in Last-Mile Delivery software. The capabilities of Last-Mile Delivery software are essential for any business that has to deal with Last-Mile Delivery. Below, we will discuss some of the features that the software should have.


1. Mobile and External Integration

Logistics managers already have to handle so many tasks, and when it comes to Last-Mile Delivery, they should make processes easier for them. To ensure you can easily access Last-Mile Delivery software remotely, it is vital that you can access it from both mobile devices and computers. Last-Mile Delivery software should also easily integrate all the other systems that your business already has, such as TMS, DMS and ERP. Software that has easier integration ensures a reduction in the handling of other independent applications that you already have, which can complicate the job of executives.


2. Real-time Tracking

The most significant benefit of using Last-Mile Delivery software that allows easier mobile integration is that it makes it less challenging for companies to track their tasks in real-time. Real-time GPS tracking enables the business more significant support in managing everyday operations. Firstly, the GPS tracker will offer all the end-users real-time full visibility into the delivery process through status updates regarding the shipment. This assists businesses in becoming more organised and offering better customer service.  Since customer service officers receive up-to-date deliveries, if any delays occur, they will be able to communicate them sooner to customers, which helps build trust and assurance with the brand. Offering customers the option to track their deliveries reduces the chances of miscommunication occurring. If customers want to communicate with the drivers, they can quickly contact the delivery service agents regarding any delivery issues they might have.


3. Auto-dispatch

Dispatching refers to using software to select the most suitable driver that will deliver an order. It is an essential feature in the logistics process as it assists in making deliveries hassle-free and much more efficient. Auto dispatching assists in offering customers the best customer service as it can increase employees’ productivity. Auto dispatch also ensures that tasks become much flexible to staff, ensuring that there is a reduction in late deliveries.


4. Performance Analytics

One of the most critical features that Last-Mile Delivery software should offer is data management and analytics that are easily accessible. Analytics play a vital role in assisting businesses in identifying any areas that contain processes that need to be improved. Analytics also help in generating trends and the performance of employees. Through analytics, companies can yield information regarding the status of deliveries, the number of failed deliveries and how resources are being used. This information is essential as it offers businesses greater transparency regarding inefficiencies that exist. Companies will also have the opportunity to eliminate the inefficiencies that exist and reduce issues such as missed or late deliveries, ensuring that the business constantly experiences growth in operation management.


5. Route Planning

The ability to choose the routes that your drivers will use for deliveries plays an essential role in the time that it will take for shipments to be delivered to their intended destination. However, choosing the best delivery route is extremely difficult because there are factors that could cause interruptions in that route, such as traffic and capacity. Therefore, optimised route planning is an essential feature of Last-Mile Delivery software. Route planning software uses algorithms that can take the unique characteristics of each delivery into account, such as the customer’s city, the available routes, and the traffic conditions. Using the characteristics involved in the delivery, the software will be able to choose the best routing strategies and re-optimise routes if there are any issues on the road. Throughout the entire delivery process, the drivers will receive real-time updates that can effectively reduce delays on the road.


6. Real-time Estimate of Arrival

Customers have high expectations regarding delivery, and businesses need to ensure that they always meet these expectations. One of the ways that companies can make sure that they meet customer expectations is by offering them real-time notifications with Estimated Time of Arrival (ETAs). ETAs inform customers about the approximation of when they can expect their orders. Therefore, it is essential to choose Last-Mile Delivery software that enables businesses to communicate throughout the delivery process. ETAs also allow companies to notify their customers regarding delays that might occur, and in some instances, companies will be able to reschedule deliveries if they deem it necessary.





The growth that has been experienced in Last-Mile Delivery has also brought about new issues for logistics providers. These issues can prevent businesses from providing customers with the best possible service. However, Last-Mile Delivery software can assist in eradicating these issues. When choosing Last-Mile Delivery software solutions for your business, they must contain all the features listed above to ensure that they eliminate common last-mile problems.




See the 4 Challenges TMS Addresses During Last-Mile Delivery.